Cuisinart's "customer care" is careless!!

Another week has passed, many more emails to Cuisinart WITHOUT ANY RESPONSE WHATSOEVER, no replacement coffee maker has arrived and no refund check has arrived.

L.E. Fant has joined Twitter [as LEFantofLV] in order that he may more esily reach greater numbers of people and spread the word regarding Cuisinart's shameful practices and poor, inferior product which he is unable to endorse. Check out Twitter .com.

He will likely also make a video and post it to U Tube and here in a similar attempt.

L.E. has now obtained the names and addresses of high ranking Cuisinart officials, including that of its founder. L.E. conjectures whether its founder is pleased with the way the company is behaving in this instance. L.E. shall inquire.

HEALTHCARE FOR ALL?
Nevada Senator Harry Reid is still filling our television screens with ads paid for by the health care industry which encourage us to thank Harry for his great work on our behalf.

One may assume form these ads and their timing that Harry never made effort to seriously consider single payer heath care as an option. Shame on you Harry.

Also apparently many democrats who, when unable to change the status quo, voiced support for a single payer, all in, none out, heathcare system, now able to institute such a system, have chosen to not do so. Call them if you may and remind them of their dupliciousness.

Next post L.E. Fant will discuss (again) Nevada Energy's latest money grab and HSBC Bank's attempts at usuary. Stay tuned as once was said [though tune out Harry's commercials].

Cuisinart joins L.E.'s list of disfavored, despised companies!!

As L.E.'s gentle readers will recall, Las Vegas Cox Cable (local cable TV monopoly) is despised by him as a digital devil [coincidentally after over one year since L.E. properly cancelled his service-Cox has failed to provide L.E. with his account balance funds].

Now a new contender for L.E. Fant's pillory has emerged as being entirely worthy of his ire.

Cuisinart brand-marketed as a premium range of kitchen products, in L.E.'s opinion, has a shameful customer service record, a deceptive and meaningless product warranty and despite many emails steadfastly refuses to communicate with L.E.

Background: L.E. desires a single daily cup of coffee. He prefers to brew it himself and likes it to be piping hot.

He was attracted to Cuisinart's DC-2000 coffee machine as it promised hot coffee and importantly held its brewed coffee in a heated tank not the usual carafe. Also its box states it comes with a three year warranty (which implies it likely will last that time).

Believing the brand to be superior L.E. willingly paid a premium price for his coffee maker.

The machine worked for only a few weeks and began to intermittently fail. In a short time thereafter the machine totally failed. L.E. noticed many folk making similar observations on the web.
L.E. contacted Cuisinart's so-called customer care department (in mid May, 2009) and was provided a case number and was further told to call back in a week to confirm that a replacement machine was being delivered to him.

A few weeks later L.E. contacted "Larry" at Cuisinart customer care and was informed that no product was available to replace L.E.'s machine and that no time could be provided that it would be available. L.E. suggested to Larry that perhaps Cuisinart should withdraw stock from retailers and make good on its warranty claims, alternatively, provide a voucher that those awaiting a machine could go to a retailer and pick one up. Larry responded "that will never happen" and suggested that L.E. take a different model as replacement (without tank). L.E. responded that he purchased the particular model for its features not on a whim and a non tank replacement was unacceptable.

After a few more weeks without resolution and no intake of morning coffee, L.E. emailed Cuisinart marketing department and asked that they respond to his email which asked whether they considered it good marketing policy to sell a product based upon a three year warranty whereas, they apparently have no intention to uphold the warranty.

No response whatsoever has been forthcoming. L.E. next resent that email and sent another to Cuisinart product development department suggesting they develop a reliable model of the DCC 2000.

Again, no response whatsover has been forthcoming.

L.E. has (yesterday) purchased a tank type coffee machine of a different brand (Hamilton Beach) for approximately 25% of the cost of his useless Cuisinart DCC 2000.

This is in some ways analogous to our healthcare system. The greedy corporations, in their unfettered avarice, and their well trained polititians treat us as inferior beings even though we know there is a better system available which may benefit all.

In this instance Cuisinart believes it may stonewall L.E.'s serious complaint regarding its product and failure to live up to its stated, express warranty.

L.E. recommends that you not buy any Cuisinart product in future because items of apparently equal quality may be obtained for 75% less cost and the "premium" stance of the Cuisinart line of products cannot be taken seriously because of the forgoing facts.

All together now---"CUISINART SUCKS and must do better before I will buy its products !!!"

L.E. Fant will continue to disseminate this anecdote thoughout the web in hope of changing the ways of Cuisinart.

More later.

SINGLE PAYER HEALTHCARE IS NEEDED IN THE U.S.

It appears that our elected officials are refusing to seriously (or in any way)consider single payer healthcare as an option for the reform of the current corporate enrichment system.

L.E. is sure that many of you (in Southern Nevada) have by now seen the ads which the pharmaceutical research and industry corporations are running for Harry Reid. The ads exhort us to call Harry and thank him for the great work he has, and is doing for us particularly with regard to his efforts to provide health care for all.

L.E. conjectures that for these folk to spend such vast sums of money on Harry (running these ads extensively)-there is likely an expected quid pro quo. It is likely that Harry's championed health care reform will not be single payer but a system controlled by those who are running the ads on his behalf.

L.E. believes that it is time that we wrest control of our health care from the corporate giants and instruct our elected officials (such as Senator Reid) that we desire a single payer system which provides care at reasonable cost to all.

L.E. lived in Australia for a time. During his residence Australia changed from a private healthcare system (Blue Cross, etc.) to a single payer system. The standard of care did not, in L.E.'s opinion, diminish in any way and all are covered.

The scare tactics spread by the current health care profiteers should not be accepted without your proper investigation. Canada, Europe and many (actually probably most) countries have and enjoy single payer health care at `reasonable cost.

An example of how our system has become even more ridiculous:

A couple of months back Mrs. L.E. Fant took ill while on a business trip to a South Carolina. She fought the symtoms for a couple of days in order to come home. On picking her up at the airporp on a Friday evening we decided that it was time for a vist to an E.R. That visit, which lasted a couple of hours and involved maybe 10 minutes with a doctor and a few tests was billed at very close to $10,000. However, that diagnosis provided and treatment failed to relieve her symptoms and further visits (to a different provider with more costs) were necessary before a dignosis/treatment which relieved her symptoms were found. This from the so-called best healthcare system in the world?

L.E. believes it is highly likely that you know folks who do not have health insurance, maybe even a family member. Many of these folk live in terror of becoming ill. When they become so sick that they determine a doctor's treatment is imperative, they often go the our high cost E.R's. Most often the cost of their treatment cannot be managed by them (or many if the above example is typical) and is, therefore, spreaqd out to be paid by others.

We need single payer healthcare so our citizens can relieve themselves of the stress of knowing they cannot afford preventative medicine, the citizens of the greatest county in the world deserve single payer-all in none out-healthcare.

L.E. urges you all to call Harry Reid and say "Harry, we are your constituents, not the healthcare moguls, and we demand single payer healthcare which cover every American. When you champion that cause we will thank you."

Talk this over with your friends and family, make investigation of how single payer works in most other countries, investigate why we have the highest cost for prescription drugs in the world. If you know a person who has no healthcare insurance-put youself in their shoes for a moment or two. Then wonder why this situation can exist in the richest country in the world. One reason is that we allow it to. You will have others.