DIGITAL DEVILS ATTACK L.E. FANT AGAIN!!Today L.E. Fant is an angry man, actually an extremely angry man.
Yet again (see previous posts) C*X C**ble, hereafter named by L.E. as the "Digital Devil", has caused him great suffering and anguish because of its hideous, unwarranted and despicable attitude.
One may recall L.E. Fant posting that last month he received a NOTICE OF SUSPENSION AND DISCONNECTION due to the ineptitude of the Digital Devil and its spawn. Much fruitless time was spent discussing the situation with a condescending (apparently trained to be so) representative of the mega-monopoly.
This month L.E. is due to pay the Digital Devil's bill today. He decided, that it would be prudent to speak with a representative prior to paying the amount which its online accounting and phone account inquiry services state as being L.E.’s “account balance.”
When L.E. called he first was told, after entering various check passwords, by an automated digital voice system that his account balance is, in fact, the same amount that the Digital Devil's web page displayed-$42.67.
L.E. still required confirmation from a human representative of the Digital Devil so he waited online (meanwhile, ironically, suffering many invitations that he should pay online as waiting for a human would take considerable time).
L.E. Fant, not convinced that he should do as the Digital Devil implored him to do and patiently waited and was eventually connected to yet another (as he expected) condescending representative of the Digital Devil.
When requested to confirm L.E. Fant’s account balance which was now due and payable the representative stated that $67.65 was due. L.E. asked why the phone account information and the online account information differed as they stated that $42.67 was due, not $67.65.
The Digital Devil’s representative took a few minutes to consult with her supervisor and then responded that her information was correct and that L.E. should pay the $67.65 and later the Digital Devil’s cohorts would perhaps provide explanation of why the phone account information and the online information differed from the actual balance (an amount apparently only privy to the Digital Devil’s representatives not its customers).
L.E. argued that why should he believe that $67.65 is an accurate amount as two sources of information provided by the Digital Devil indicate otherwise and reflect an account balance of only $42.67. The response was that as L.E.’s monthly service is charged at $67.65 that must mean that amount is correct. L.E. continued his argument and offered that as he changed his service, removing Internet access and some premium channels perhaps these credits reflect that $42.67 is correct.
This argument was not accepted by the Digital Devil’s representative who stated that as L.E. chose not to believe her accounting there was no more she could do.
L.E. Fant suggested that perhaps there is more she could do as a so-called customer service representative of the Digital Devil-accept payment of the amount which is stated as L.E.’s account balance by the Devil’s phone account system and online payment service, without penalty, and later provide written explanation regarding any further amounts claimed to be due. L.E. would then review the documentation and make additional payment if the documentation substantiated the Digital Devil’s claim.
As the representative continued to insist that L.E. pay the amount she claimed to be accurate or be in default, L.E. terminated the conversation.
One may easily see from the copy of the online payment system account balance that amount is $42.67, not $67.65. L.E. believes that should the Digital Devil and its disciples truly believe its propaganda of being our friend in the digital age, or meaning of its salutation “Valued Customer” it should accept and confirm its obvious error (either way there is clearly an error) and appease its “valued customer.” Instead, as expected and previously demonstrated, high handed condescension is the order of the day.
L.E. endorses the quotations of past Presidents who feared the oppression of large corporations and L.E. despises monopolistic corporations such as the Digital Devil. He is extremely saddened that we now accept this type of corporate behavior as the norm.
Yet again (see previous posts) C*X C**ble, hereafter named by L.E. as the "Digital Devil", has caused him great suffering and anguish because of its hideous, unwarranted and despicable attitude.
One may recall L.E. Fant posting that last month he received a NOTICE OF SUSPENSION AND DISCONNECTION due to the ineptitude of the Digital Devil and its spawn. Much fruitless time was spent discussing the situation with a condescending (apparently trained to be so) representative of the mega-monopoly.
This month L.E. is due to pay the Digital Devil's bill today. He decided, that it would be prudent to speak with a representative prior to paying the amount which its online accounting and phone account inquiry services state as being L.E.’s “account balance.”
When L.E. called he first was told, after entering various check passwords, by an automated digital voice system that his account balance is, in fact, the same amount that the Digital Devil's web page displayed-$42.67.
L.E. still required confirmation from a human representative of the Digital Devil so he waited online (meanwhile, ironically, suffering many invitations that he should pay online as waiting for a human would take considerable time).
L.E. Fant, not convinced that he should do as the Digital Devil implored him to do and patiently waited and was eventually connected to yet another (as he expected) condescending representative of the Digital Devil.
When requested to confirm L.E. Fant’s account balance which was now due and payable the representative stated that $67.65 was due. L.E. asked why the phone account information and the online account information differed as they stated that $42.67 was due, not $67.65.
The Digital Devil’s representative took a few minutes to consult with her supervisor and then responded that her information was correct and that L.E. should pay the $67.65 and later the Digital Devil’s cohorts would perhaps provide explanation of why the phone account information and the online information differed from the actual balance (an amount apparently only privy to the Digital Devil’s representatives not its customers).
L.E. argued that why should he believe that $67.65 is an accurate amount as two sources of information provided by the Digital Devil indicate otherwise and reflect an account balance of only $42.67. The response was that as L.E.’s monthly service is charged at $67.65 that must mean that amount is correct. L.E. continued his argument and offered that as he changed his service, removing Internet access and some premium channels perhaps these credits reflect that $42.67 is correct.
This argument was not accepted by the Digital Devil’s representative who stated that as L.E. chose not to believe her accounting there was no more she could do.
L.E. Fant suggested that perhaps there is more she could do as a so-called customer service representative of the Digital Devil-accept payment of the amount which is stated as L.E.’s account balance by the Devil’s phone account system and online payment service, without penalty, and later provide written explanation regarding any further amounts claimed to be due. L.E. would then review the documentation and make additional payment if the documentation substantiated the Digital Devil’s claim.
As the representative continued to insist that L.E. pay the amount she claimed to be accurate or be in default, L.E. terminated the conversation.
One may easily see from the copy of the online payment system account balance that amount is $42.67, not $67.65. L.E. believes that should the Digital Devil and its disciples truly believe its propaganda of being our friend in the digital age, or meaning of its salutation “Valued Customer” it should accept and confirm its obvious error (either way there is clearly an error) and appease its “valued customer.” Instead, as expected and previously demonstrated, high handed condescension is the order of the day.
L.E. endorses the quotations of past Presidents who feared the oppression of large corporations and L.E. despises monopolistic corporations such as the Digital Devil. He is extremely saddened that we now accept this type of corporate behavior as the norm.
The citizens of the United States must control the mighty commercial forces which they themselves called into being.- Theodore Roosevelt
No comments:
Post a Comment