Las Vegas Red Rock Casino, DIGITAL DEVIL CONTINUES TO HARRASS L.E. FANT.

Click on images to enlarge should you desire. DECENT SUNDAY CHAMPAGNE BRUNCH IN DELIGHTFUL SETTING [See below].
Red Rock is at the NW edge of our City.
Some were in the pool.

ONGOING EXTREMELY SAD SAGA OF L.E. FANT'S INTERACTION WITH THE DIGITAL DEVIL AND ITS MINIONS:

A minion of the Digital Devil eventually replied to L.E.’s question posed 5/23/08.

L.E.'s questions:

“Customer Inquiry: To: The Vice President, Cox Communications Customer Service. Sir or Madam: Today I paid $67.65 which amount I was told is my account balance by a Cox rep. However, online and by phone automated account info.my balance is/was shown as $42.67 (see below). Last month I received a disconnection notice because I paid the amount showing as my balance yet was forced to pay an additional amount when I called to ask why I received the notice.
What is going on? My life is complicated enough without having to deal with Cox errors on a monthly basis(which you usually will not admit).

"Statement Current balance* $42.67 Payment status Cable & Internet 001-XXXXXXXX Payment amount $67.65 Completed Transaction ID: 16XXXXX."

I have a screen shot of the billing screen should you doubt that the above is an actual copy of your information. I will gladly fax it or email it to you. I look forward to your candid and prompt response together with details regarding how you have fixed this problem so that I may pay my account using the online payment (preferred by you-yet disastrous for me) without further problem or inconvenience."

L.E asked why in two consecutive months his account balance both online and by automated phone were less than the “actual balance” (only revealed to L.E. when he spoke with a so-called live representative) causing much irritation and issuance of a “disconnect notice.”

The Digital Devil’s response (see below) is, in L.E. Fant’s opinion, meaningless, condescending, arrogant and insensitive drivel which completely and utterly fails to even attempt to respond to L.E.’s serious questions in any way and unfortunately is the type of reply expected by L.E. Fant from this Las Vegas corporate monopoly which insultingly advertises itself as being “your friend in the digital age.” L.E. Fant believes nothing is further from the truth than its apparently insincere statement. As one may see from the reply the Digital Devil even change L.E.’s password causing L.E. to find another (no joy to find a usable one which one is able to remember).

Its Meaningless and Insensitive Response follows:
“After reviewing your account, our records indicate that your account is current and paid up to date. In order to allow us to research this matter, a temporary password "passXXXord" was installed to test the account.”

L.E. Fant shall keep you apprised of the back and forth between him, the Digital Devil and its henchpersons.

BETTER NEWS,
RED ROCK CASINO DINING EXPERIENCE:
Nice setting, very pleasant design elements. Smells smoke free and is clean.
L.E. and wife ate Sunday champagne brunch at the Red Rock and found the experience enjoyable.

The cost is a reasonable $20 per head and the selection of foodstuffs varied. There are (from memory) stations for Sushi, Mexican, Asian, American, Roast meats, shrimp, omelets, smoked salmon, salad selections and a desert station.
L.E. ate a little sushi and 3 or 4 shrimp followed by 3 pork ribs from the Asian section together with a small amount of Pad Thai. He consumed a couple of glasses of champagne and a cup of coffee.
She who must be obeyed ate a little sushi then went for the prime rib and roast pork loin. The prime rib looked impressive and apparently tasted so. The pork loin looked tasty but was a little dry when eating. Both Fants ate a little smoked salmon which was good.

The desert station was, however, a disappointment. The gelato was watery, the pastries of poor standard and selection limited. So-called Key lime tarts was left uneaten by both as they had nasty crusty imitation cream toppings and poor quality fillings.

Overall the experience was a good one and L.E. Fant and wife may return. One may desire, yet probably not expect high quality pastries in a buffet setting. Also it should be noted that the quality and presentation of other than the deserts was, in L.E.’s opinion better than average for Las Vegas.